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Return Policy

We make every effort to produce the highest quality products available, but unfortunately sometimes returns are necessary. In order to make your transaction as smooth as possible, the following is our return policy.

We accept returns on unused molded beeswax. (150g and 1kg).

We accept returns on unprocessed bulk beeswax. It cannot have been remelted or adultered in any way, but it can have been broken into smaller pieces.
For bulk beeswax returns, we will re-weigh the wax that we receive and issue a refund equal to the amount of beeswax being returned.

We do not accept returns on honey purchases.

Return shipping is the responsibility of the customer and we do not reimburse the original shipping of the order.
If you would like to return a product please send an email to info@sunriverhoney.com explaining what you would like to return and we will respond as soon as possible.

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